FAQ

01

Frequently Asked Questions

Hopefully this answers most questions, but if you need more information, then please contact us and we’ll be glad to help.

Who should I see?

If you are still unsure as to which Practitioner you should see, please contact our Reception. They are specifically trained in firstly assessing your complaint and then best advising on who to see.

How soon will I be seen?

In normal circumstances we should be able to book you in within 24-48 hours. However, we have a small number of same day appointments for Emergencies. Please phone for availability.

Cancellation Policy

Experience has unfortunately shown that we need to define a clear cancellation policy. As such, 24 hours notice is required to change or cancel an appointment. This gives us the opportunity to reallocate it to another patient.

Failure to do so will result in you being charged the full applicable consultancy fee. (If your appointment is taken by someone else, you will not be charged.)

Do I need a GP referral?

No, not normally. Only if you are seeking to have your treatment fees reimbursed from a Medical Insurance company. Even then it varies, so check with them.

How do I pay for my treatment?

We accept payment by all debit and credit cards (including Amex), cheques or cash. You will be asked to pay after each consultation.

Can I get my treatment fees reimbursed by my Medical Insurance company?

Our Physiotherapists are registered with all the insurance companies, including AXA PPP & Bupa. Our Osteopaths are not registered with Bupa. However, each company have different requirements and each policy is unique, so please understand it is your responsibility to ensure your treatment fees are reimbursable. We will, of course, provide you with receipts and Practitioner registration details. If in any doubt, check with Reception.